How to Be a Good Cashier

Good cashiers are becoming a rarity in our modern-day, fast-paced world. Many customers dread going shopping because they face rude, incompetent cashiers who do not even acknowledge their existence. But there are many ways that cashiers can improve on their performance by becoming more customer oriented.

How to Be a Good Cashier: Count Back Money

A good cashier will always remember to count back the customer's change to make sure that it is correct and all in order. Mistakes can and do happen, but this can be greatly reduced if the cashier counts back the change when handing it to the customer. It will also give the customer peace of mind as they take their change and walk away.

How to Be a Good Cashier: Face Customers

Cashiers who turn their backs to customers, even as they approach the check out, are being very rude and should reconsider their actions. It sends out the message that the customer is not important enough to face and that talking to other cashiers or reading the newspaper is more important than dealing with the needs of customers.

How to Be a Good Cashier: Make Eye Contact and Greet Customers

Some cashiers offer a perfunctory "how are you?" with very little enthusiasm as each customer approaches their register without even lifting their eyes to make eye contact or offering a smile. Even if you dislike your job, this should not come across to customers. As a customer approaches your register, make it a habit to make eye contact with them and to offer a sincere, pleasant greeting. This will usually break the ice and open the way for a brief discussion while you are ringing up the customer's items. It will also help to make the job more enjoyable.

How to Be a Good Cashier: Help Those in Need

A good cashier will notice elderly, pregnant or infirm customers who require extra time and assistance and offer to help unload their items for them. This is a small gesture which will mean a great deal to those who need extra assistance while they are shopping.