Once Loyal Customers Complain About Amazon

Books arriving damaged, accounts suddenly being shut down, and complaints about customer service are only a few of many issues shoppers have with Amazon. So why are these once loyal customers, who have purchased literally thousands of dollars of merchandise over the years leaving (and in many cases getting kicked off,) the reasons may surprise you.

Let's begin with the popular form letter that was sent by Amazon.com that has many former consumers in an uproar it reads:

"Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at mailto:account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.

Regards,

Account Specialist
Amazon.com"