Charter High-Speed Internet ISP Review

Charter High-Speed Internet is a decent ISP, but has a few flaws. Their worst flaw is probably their customer service. I have searched the Internet to see if this is the case for everyone, and it apparently varies by area. I know that in the High Desert area in Southern California, Charter customer service is pretty bad. In a few areas of the country, however, people seem to be really happy with it. It seems that the number of people who have problems with it outweigh the number that do not.

My main problem with their customer service is that they put you on hold for an extremely long time, sometimes even hanging up on you. When you finally get someone on the phone, they usually rush through the conversation without fully answering questions, and are not very friendly. They do not seem to care at all about their customers.

Charter High-Speed offers a choice between three different speeds: 3 Mbps, 5 Mbps, or 10 Mbps. Their highest speed is not quite as fast as the exceptional Cox High Speed Internet, but it is very fast, and definitely better than DSL or dial-up. The 10 Mbps speed is quite good when it's working, and even the 3 Mbps speed is generally better than DSL. The speed may decrease quite a bit in busy areas, however, since Internet over cable is always shared with all the other cable users on the same line.

Another problem with the Charter High-Speed Internet service, however, is that the connection goes down quite often, and they do not seem to make a very good attempt at restoring the connection quickly. After researching other reviews online, I find that this again seems to be a local issue, but seems to correlate with customer service. If the customer service in your area is poor, then your down times may be greater.