Arkansas Federal Credit Union Versus Other Banks

It feels like your walking into a world run by computers when you enter the Arkansas Federal Credit Union.  The only two actual humans present there are located at the front of the building. Thier only purpose is to direct you to the correct computer screen. You then walk up to a computer screen and hit the call button. At this point a teller pops up on a tv monitor where you interact with him or her.

If you need any service that cannot be performed by a general teller such as a loan or atm card request you must use the phones in the lobby to call the telephone branch. Is this really the kind of banking experience you want? Because I don't. I am used to walking in and seeing all the tellers in person. I am also used to being able to talk to someone in person when I have want to discuss an important issue or have a problem. And the credit union is good at causing problems.

I have only had the credit union for a month and someone has already illegally accessed my account causing me fees. I was transferred three times before I finally reached member services where the issue was finally cleared up.  The credit union has also held $25 in my savings account after originally informing me that the fees would be waived. The credit union never told me that these originally waived fees would be taken out of my first paycheck.  Not to mention that every time I call in to check my balance the teller service never recognizes my member number, but when I log in online it does.  So what is the moral of this story? If you are thinking of joining the Arkansas Federal Credit Union....DON'T!

Instead consider the friendlier,human alternative of a bank.  I have had a great experience with my bank, First security of conway. The main branch is 1001 Front Street in Conway. You can contact them by calling 450-9800.  There are several other locations in Conway, AR and locations in Little rock, AR. There is also a new branch being built in Maumelle,AR.