Thanking Those in the Service Industry
Part 1 of a Three Part Series
By Marissa Lee, published Jan 23, 2007
Published Content: 51 Total Views: 164,548 Favorited By: 6 CPs
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Through both working in the service industry, reading accounts of those who work or have worked in the service industry, and observing general treatment of those in the service industry, I have come to the conclusion that we do not treat these workers very well. By service industry, I mean customer-serving jobs that generally don't require a college or technical degree, including (but not limited to) waiters and waitresses, retail/customer service associates (this includes clothing stores, grocery stores, gas stations, and any other business where items are sold), front desk operators at businesses such as hotels, janitors, maids and housecleaners. While I am not making a blanket statement, as I have seen many people be kind and friendly to those who are serving them, I will say that too many people seem to be forgetting that these workers are people and are treating them as though they are machines or something less than human whose sole purpose in life is to serve. 
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Takeaways
- Too many people seem to be forgetting that these workers are people and are treating them as though they are machines or computers whose sole purpose in life is to serve.
- Such employees are often blamed for things they have no control over.
- This kind of treatment represents a lack of understanding and empathy at best and a kind of classism at worst.
Did You Know?
55% of the economic activity in America can be attributed to the service industries.Resources
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