Find » Opinion/Editorial » Thanking Those in the Service Indus...

Thanking Those in the Service Industry

Part 1 of a Three Part Series

By Marissa Lee, published Jan 23, 2007
Published Content: 51  Total Views: 164,548  Favorited By: 6 CPs
Embed:  
Rating: 4.3 of 5
Through both working in the service industry, reading accounts of those who work or have worked in the service industry, and observing general treatment of those in the service industry, I have come to the conclusion that we do not treat these workers very well. By service industry, I mean customer-serving jobs that generally don't require a college or technical degree, including (but not limited to) waiters and waitresses, retail/customer service associates (this includes clothing stores, grocery stores, gas stations, and any other business where items are sold), front desk operators at businesses such as hotels, janitors, maids and housecleaners. While I am not making a blanket statement, as I have seen many people be kind and friendly to those who are serving them, I will say that too many people seem to be forgetting that these workers are people and are treating them as though they are machines or something less than human whose sole purpose in life is to serve.

Thanking Those in the Service Industry
Thanking Those in the Service Industry

Takeaways
  • Too many people seem to be forgetting that these workers are people and are treating them as though they are machines or computers whose sole purpose in life is to serve.
  • Such employees are often blamed for things they have no control over.
  • This kind of treatment represents a lack of understanding and empathy at best and a kind of classism at worst.
Did You Know?
55% of the economic activity in America can be attributed to the service industries.
Comments
Comments 1 - 3 of 3
 
 
This was my first time on this site, and I enjoyed your article very much Marissa. I have a Bachelor's degree and lots of other experience, and have been in the service industry for more than 10 years. I so appreciate your observations and commentary, and if more people thought the way you do, I could enjoy my job so much more. I have my reasons for continuing in the service industry although I could do something different, and the main reason I would ever consider switching careers is because I get so hurt and tired of people treating me like I'm beneath them, some lowly servant only on the earth to satisfy their wants and needs. Thank you for your insight.

Posted on 10/08/2008 at 4:10:32 PM

 
I agree with your cell phone observation.

Posted on 02/01/2007 at 10:02:00 PM

 
Hee hee..when I was younger and touchier, I once lost it completely when a woman customer at my bar waiting for her tab (computer printout) asked me sarcastically if I needed help with the math. WHOOOEE! I ripped that woman up one side and down the other, starting with the theory that she'd learned her manners from chimps, moving on to asking her how many college degrees she had,compared to my three, and finishing up by asking her if SHE needed help with her social skills. I'm usually very good-natured, but that was the WRONG button to push. Listen to Marissa, folks--and don't EVER assume that ANYone is stupid based on what they're doing for a living. Thanks for the well written, enjoyable articles, Marissa. I'm adding you to my favorites list.

Posted on 02/01/2007 at 10:02:00 AM

Type in Your Comments Below - (1000 characters left)

Submit your own content on this or any topic. Get started »
Comments 1 - 3 of 3
 
Advertisment