Don't Call a Tech, Be a Tech!

Howard Bailey
Howard Bailey
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That's Right Be Your Own Technician

How to fix your Cell Phone on your own, no matter what company, I'm going to show you some of the basic things you can do and don't do, that's right Showing people how to fix there cell phones
before they call a Tech

Ok to be honest for me this is more like a rant, but don't get me wrong this will help a lot of people and I mean a lot. Now really everybody's got one or two and for some people three, yes were talking about cell phones and no matter what kind you have what size it is or what company you have it by there a big chance that it will break or come up with some God only knows Error (or Errors, damn P.P.C's). Anyway that why I'm writing this, to help a lot of people out there fix your problems or at least try to fix your problems before calling a technician, and trust me I know I'm a technician for a very, Very big named company (for reasons I'm not going to speak about that company), so really you can take what I got to say to the bank.

Why am I telling you people this? Because hopefully when I go back to work on Sunday, I won't have to take another call, about how some lady lost her phone for day, and found it in her garbage disposal, and now is wondering why the screen doesn't work. So let's get on with it.

First off if you go out to buy a phone for anyone under the age of 14 your crazy, the kid will run your bill up and attempt to order all of those text things off of the television, and yes! They will charge you, no not you phone company but the text crap off of the television that says "get 100 ring tones for $9.99, just text this **** to this ****"

NO!! What happens when you do that is this, not knowly you have just signed up for a monthly charge of $9.99, but if this has or is happening to you reply back to the text message with stop, and that should stop the charges. If your having a problem with the text messages coming back then you need to make sure that someone hasn't text them back, because once you reply with "STOP" that is suppose to put you on a DO NOT TEXT LIST.

  • just got a new phone in the mail and it's asking you for a lock code, then you would have to put in
  • I fix a lot of problem by just telling the customer to...
 
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If everyone did these things before calling tech support... every customer could get their issue resolved quicker and result in less hold time for the next customer waiting for a rep

Posted on 03/10/2007 at 10:03:00 PM

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