In This Economy We Need Good Lenders - This is Not One of Them
In this economy many people will not be able to make their monthly loan payments. Yes, there is the stimulus package and mortgage payments are going to have assistance but not your credit cards and auto loans.One thing many of your lending companies for car loans and such offer is called a deferment. If you loose your job or your household and are current with your payments this deferment should be fairly easy to obtain from the bank for a short period of time.
One bank that is apparently not customer oriented and willing to assist their loan holders is Wells Fargo Auto Finance located at PO Box 29704 Phoenix AZ 85038. This writers family members have auto loans through Wells Fargo and when one of the members was laid off from his job he contacted them for this deferment action.
We contacted Wells Fargo Auto Finance a total of 6 times after my son was laid off from his employer and we spoke with 7 different employees at Wells Fargo Auto Finance including a manager. We were given 7 different reasons that they could not provide this deferral.
1. The loan payment must have been made within the last 30 days.
2. The loan had to be delinquent (more than 30 days), now how can we have made a payment within 30 days and still be delinquent.
3. You need to have a return date from your employer who laid you off.
4. We cannot approve you if your return date is more than 60 days from the date of lay off.
5. You must have applied for unemployment and been approved. (But unemployment is not considered a form of income to Wells Fargo Bank)
6. The manager stated, "You are lucky we gave you the loan in the first place why should we give you a deferral of payment?"
After 3 months of being on unemployment and finally being within 60 days of return to work Wells Fargo Auto Finance approved the deferral of payment for 60 days.
The unprofessional actions of the employees at Wells Fargo Auto Finance have led us to seek a new lender for this auto loan. Our standards for that lender will be much stricter than they were when we first obtain the auto loan 2 years ago.
Comments
Tracy
(Guest)
(Guest)
12/21/2009
Wells Fargo is ruthless with their collection tactics. Depending on the color of your skin and the area your call is routed to, you will range from the nice person who will give you helpful information or the rude unhappy individual who's life's goal is to have someone join them in their misery. They utilize harassment as a way to "collect" loan payments. I understand that late is late but damn why use all that negative energy for being five days late.
Guest
(Guest)
(Guest)
11/19/2009
I've had the worst experience with Wells Fargo, I would never recommend them to anyone. I set up a payment arrangement to be taken automatically but decided that I wanted to save $10 so I went into a Branch and made the payment. I called Wells Fargo to have them cancel the phone payment and the rep had the nerve to tell me that I made that payment to "spite" them.......huh? Their tactics are ridiculous and need to be audited.
Beth
(Guest)
(Guest)
11/01/2009
I had the exact same thing happen. My account number was changed and payments were lost. When I called to straiten it out I was told to make my payments and shut up or my car would not be there when I needed it most. I paid the loan off and will never get another loan through wells fargo.
Michael
(Guest)
(Guest)
11/01/2009
DO NO get an auto loan from wells fargo. I did and have had nothing but problems. At one time I had 6 payments NOT credited to my account, even though they were made on Wellsfarge.com. I had my bank get me transactions showing funds coming from my account and paid to wells fargo. Wells fargo told me that the mney was taken from my account but never released to them. As a result I had to pay over $2200 to keep my vehicle from being repoed. I still do not have this resolved and no explanation of what the $2200 was for It did not go to credit my account. Every time I called to try to work this out I was called names, hung up on called a liar and a cheat, harassed and even threaten. They are awful do not accepted a loan from them. My contract was for 60 months, they tried to change it to 84 months. I did get that straitened out.
Pat
(Guest)
(Guest)
10/30/2009
My grand daughter was in the Army, along with her husband. They received orders which would have put them both overseas in different countries. They have an 18 mo. old baby, so she got out of the Army to keep the family together. She had been paying Wells Fargo by allotment. When she got out, she notified Wells Fargo and made arrangements to have the allotment come out of her husband's Army allotment. She got the routing number and account number from Wells Fargo to send the allotment. She has the paperwork from the Army Allotment Center to prove they sent the money to Wells Fargo at the correct routing number and account number, and that the funds were never returned to the Allotment Center. The funds (3 mos.) were never credited to her Wells Fargo account. The allotment was stopped until Wells Fargo could find out where the money went. I co-signed on the account and have been trying to help resolve the problem, as she is in Germany waiting for her husband's return from Iraq
Karen
(Guest)
(Guest)
10/05/2009
Wells fargo Auto is the WORST, Their customer service reps are rude and abusive! I asked for 1 deferred payment and was declined because they don't accept unemployment. They stated that a customer on unemployment is considered an unemploymed individual with NO SOURCE OF INCOME! I recorded our conversation, I'm taking it to the media and to President Obama! SHAME ON THESES BIG COMPANIES that screw the little people and then go to congress FOR A BAILOUT. WELLS FARGO FINANCE SUCKS
nina
(Guest)
(Guest)
09/16/2009
I never get through,,i can never find what i need on their website. To call an pay bill takes hours an $12 later...make it simple...Its the worst place i have to deal withll
D
(Guest)
(Guest)
09/16/2009
I just talked with Andrew at Wells Fargo Finance who verbally abused and called me names for not making my payment on time.
I will never be able to recommend Wells Fargo in good conscience again. What a miserable person he was. I am 60 days past due.I tried to get a hold of his boss and was told no on has his phone number.
T. Coyne
(Guest)
(Guest)
08/21/2009
I have my auto financed through Well Fargo and I have NEVER gone over 30 days. I am harrassed from the day it is due (courtesy call) to the day it is paid. 7-8 calls a day to ALL phone numbers. The latest is a letter from a collection agency stating that I am seriously past due on my payments. I call them and I was told that I am 7 days past due on my most recent payment. ARE YOU KIDDING ME! Do not ever get anything financed through this bank.
for you to know
(Guest)
(Guest)
08/19/2009
I'm wondering why some one deleted my posting, maybe because I wrote something the this company did not like, or maybe they paid AC to take off my blog. I wonder why????
Comments 1 - 10 (of 35)
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