CVS Pharmacy Review

By Marsha J, published Mar 30, 2007
Published Content: 204  Total Views: 412,876  Favorited By: 4 CPs
Rating: 3.0 of 5
CVS Pharmacy stores began to pop up all over Florida throughout the last five years, but unless I need a prescription filled I tend not to shop at pharmacies. I decided to review CVS while I stopped off to do a small shopping errand and my first visit was not the best.

The pharmacy was pretty much empty at the time that I began to shop and upon entering the store I noticed that there seemed to be no employees present at all. The aisles of the pharmacy were clean and all of the products and different items were labeled correctly and neatly lined the pharmacy shelves.

The back of CVS is where the pharmacy section is located and back there is also where you will find over the counter medical supplies such as band aids. I was disappointed to note the long line by the time I made my way back to the front of the store to check out and flipped through a magazine to pass the time.

More people formed a line behind me and after more than five minutes I reached the front of the line. I handed the cashier two extra dollars and asked her if she could give me some change for the water machine. The cashier said that it would not be a problem and continued ringing up the items. The cashier took the money I gave her to pay for my items and when the register opened she inserted the two dollars and promptly closed the till.

A bit confused I waited in line as she handed me my bags and stood waiting for my change. The CVS cashier seemed even more confused because I did not leave the line after my purchase. I quickly explained about the change and ended up waiting almost 30 minutes until another customer paid cash. If a customer pays with plastic the register does not open. As I waited all that time it did not escape my notice that the manager who has a key to the register was standing nearby but the cashier never once called her over to open the register except when she made a mistake on another customers receipt.

The cashier closed the register again before realizing that she still had not given me my change. She apologized but did not call the manager over. After I finally received my change I was less than happy but a few weeks later I gave CVS another chance when I stopped by to get some vitamins.

Comments
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I work as a pharmacy technician at a CVS/Pharmacy in Massachusetts and never once in my career have I ever seen someone wait an hour and fifteen minutes.. even when we're swamped. That's just crazy. Also, on the registers at CVS we have a "No Sale" button that we can hit to open the draw at anytime. Even though we're told to use it as little as possible, in the case where the cashier forgot to give you your change could definately count as an emergency where she should have used that. It was her fault because she forgot and inconvenienced you, the customer. I'm sorry you had a bad experience with CVS and I hope you know that many employees who work there strive to do there best, it's just the ones that don't that make us look so bad. =]

Posted on 07/07/2008 at 8:07:17 PM

 
Great article, The pharmacy is increasingly becoming a fixture in our society. I encourage you and your readers to check out CVScustomers.COM if you have EVER had any issue or misunderstanding in regards to having a prescription filled at a pharmacy. Extremely helpful and informative website. Even for none CVS customers, walgreens, rite aid etc.

Posted on 10/03/2007 at 7:10:00 AM

 
An hour and fifteen minutes is a way too long to wait for buying something. It is in this pharmacies online article, Canadian Drug, that I found out how you can spend both time and money with online pharmacies. The article warns us on some other issues we have to take into consideration when entering a pharmacy, be it online or on the corner.

Posted on 08/15/2007 at 9:08:00 AM

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