Top 5 Reasons Not to Have Comcast Internet Service

While their commercials about the hostile work environment with DSL are somewhat cute, I would be more inclined to think that office has Comcast service already! Let me explain some of the major reasons why you should avoid Comcast as much as possible.

Reason #1. Lack of Customer Service. They seem to be under the impression that forcing customers to hold for 45 minutes when service fails with some lame excuse about "Well YOU called during peak time!" I do not care when peak time is, I do not want an excuse, I want my call answered in a timely manner and holding for 45 minutes to have the woman on the other end of the line tell me "Please hold" is not acceptable! If I wanted to deal with crappy customer service, I would just use an ISP company that has a horrible automated phone system to jump through before ever getting to a real person.

Reason #2. Speeds. They cannot get their story straight about the speed they offer residential customers. When I moved from the Knoxville area to the Chattanooga area, I had to pitch a fit to the supervisors to keep my 8 MB service! After I was told by sales on the phone that I would be set up for, the 8 MB service when the order for service was put in. It took 2 weeks before I was actually set up at the full 8 MB service! I was really upset that they were unable to figure out what they were doing, and had to show a tech on their own web site where it said residential customers could have 8 MB service, as well as a previous bill from the Knoxville area showing residential service and 8 MB service! Not a great start huh?

Reason #3. Supervisor. What's a supervisor? They do not appear to actually have supervisors working in the building. The people on the phones are all free to do as they please, because no matter when you call, no matter what the problem is, you can never get a supervisor on the phone. If you do attempt to locate one it takes a good 24-72 hours before they will return your call if you get a clerk on the phone who will transfer you to their voicemail. That is not a good example of customer service at all, but I guess they feel they do not have to have good service.