Review of Time Warner's Digital Phone Service

Why We Are Happy We Switched

We are living in a new era. Gone are the days of one phone company holding a monopoly over a service area. They say the monopolies were broken up long ago but that isn’t entirely true. I’ve moved around a lot in my life and I found that the local phone company did everything they could to make sure I was using their services. If I opted for a different long distance carrier they made things difficult for me.

Having had experience with many different phone companies I came to feel that there are no good ones, just ones that are a bit better than the rest. There really was no reason for customer service to treat you like a human because you had no choice but to use their services.

A gentleman I know suggested I try Vonage phone service. This digital phone goes through your cable Internet connection and completely bypasses the phone company. Intriguing! I did some research and liked what I heard but never got around to making the switch until now. Instead of going with Vonage I went with my local cable company Time Warner Cable.

Why We Switched

I finally came to the end of the line with my phone company. I was three days late on my bill when I got a call from my phone company. The message stated they were going to shut off my phone service. I was dumbfounded. They are shutting off my phone because my bill was three days late? When my husband phoned them they said they have no choice because people are running up bills and then switching to digital phone. They were pretty nasty about it.

I think if people are running to digital phone it may have more to do with customer service than anything. I find this kind of behavior unacceptable. They also told us if they turned off any of our services it would cost us 26 dollars. It was also cost us 26 dollars to get it turned back on. This phone company considers local, long distance and the optional services to be three separate things. That’s a whopping 78 dollars!

What We Got