Time Warner: A Customer Complaint Letter

I have a few choice words about the service I received from Time Warner Cable, the dominating Cable Service Provider of my region. Time Warner Cable recently purchased the Adelphia network in my area. With the take over came a host of problems. I could go on for ever about my dissatisfaction, but I thought it would be more fun to share my complaint letter. My complaint letter, by the way, has still yet to garner a response.

"Dear Sirs,

Words can not explain the amount of dissatisfaction I have experienced with your company. When I finally able to move back to a Time Warner serviced area I was excited. I had received wonderful service years before and was actually disappointed that I was leaving the Time Warner area. However, my installation process for my services was PAINFUL and dealing with customer service or calling your company is EXCRUTIATING. I could tell you all of my problems with the service I've received, but I'm going to break it down to the basics:

1. Busy signals on 1-800 numbers are NOT acceptable
2. 15-20 Minute hold times are NOT acceptable
3. Breaking my order into two parts requiring 3 separate install teams and 4 different appointments (because install techs didn't show) is NOT acceptable.
4. Forgetting to turn my service on at the home office causing me to be without telephone another 2 days (after your company "rescheduled" without telling me twice) is NOT acceptable.
5. Sending your install techs without the proper equipment and asking me to drive a half hour to go retrieve a working remote only to be given the EXACT same non-working remote back is NOT ACCEPTABLE.
6. Being unable to explain how the components of my system work or how to access services I am paying for then suggesting that I "write to request a brochure" IS NOT ACCEPTABLE.
7. Having one of your service techs sitting on my couch for an HOUR on HOLD trying to get through home office to turn my service on then having him leave for his next appointment without the service being connected because he couldn't reach your company IS ABSOLUTELY NOT ACCEPTABLE.