The Slower Rate of Increase of Customer Satisfaction Reported by American Customer Satisfaction Index (ACSI)

Verizon Communications Inc has again proved its superiority over other telecom service providers. This is consecutively fourth year when Verizon ranked top in highly reputed University of Michigan's American Customer Satisfaction Index (ACSI) for wire-line and wireless telephone services in America. Yesterday University of Michigan released the result of American Customer Satisfaction Index (ACSI) for first quarter of 2007. ACSI is conducted within the companies of utilities and services. According to ACSI the general trend of these two sectors of industry in America is showing an overall increase in customer satisfaction but in slower rate as anticipated. In the first quarter of every year the ASCI conducts customer satisfaction for American companies for their quality of products & services. The types of company are assessed are cable & Satellite TVs, telecommunication services, hospital, hotels, fast food restaurants, airlines, energy utilities, express delivery, US postal service etc. Here is a at a glance look for this year's ASCI.

As per University of Michigan's American Customer Satisfaction Index (ACSI) official news "Customer satisfaction with the goods and services that Americans buy continues to improve, but at a slower rate, according to a report released today by the University of Michigan's American Customer Satisfaction Index (ACSI). The ACSI is up 0.4% to an overall score of 75.2 on the ACSI's 100-point scale, the highest quarterly national average in the ACSI's 14-year history."