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Cuomo Sues Dell and Dell Financial Services

May 17, 2007 by

Aly Adair

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Accuses Dell of Bait and Switch, Failure to Provide Customer Service Promises, and Deception

Attorney General Andrew M. Cuomo announced that his office has filed a lawsuit in Albany County Supreme Court, against Dell and its affiliate Dell Financial Services (DFS). The

Cuomo Sues Dell and Dell Financial Services

lawsuit alleges Dell and DFS engaged in bait and switch advertising with respect to their financing practices, failing to provide customers with adequate customer service, and conducting deceptive business practices with their technical support services, promotional financing, rebate offers, and billing/collection activities. Cuomo said in a press release by his office that, "At Dell, customer service means no service at all." Cuomo is seeking restitution to consumers, paying civil penalties, and adopting measures to prevent using deceptive and fraudulent practices in the future. Cuomo is out to send a message to other companies that this conduct is illegal and will not be tolerated.

Consumers can visit a special web site to file a complaint related to any of the charges against Dell and/or DFS. The web site is www.NYAGDell.com. You can also call the Attorney General's Consumer Help Line at (800) 771-7755. The specific charges filed in the lawsuit include:

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Related information

Resources Takeaways

www.oag.state.ny.us

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Vicki L. Sullivan

and here's the rest of the story....http://news.yahoo.com/s/nm/20080905/tc_nm/dell_dc.

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Posted on 09/05/2008 at 5:09:22 AM

Cliff Herndon

My biggest complaint against Dell is that the technical support will help you somewhat and then tells you that to get anymore help to call a certain phone number but that you will be charged for help, what????????? my computer is still under a "so called warranty" until July of this year. No one can speak English, and with me trying to understand what they wanted me to do to fix the problem resulted in me wiping out everything that I had saved on my computer and still did not solve the problem. I agree that something needs to be done, they've gotten to big for their britches as the old saying goes. Hey I'm all for whatever happens in this lawsuit.

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Posted on 05/28/2008 at 10:05:24 PM