Speech Recognition Software

My experiences with the Nuance Product, Nuance Customer Service, and local Target store led to disappointment in our retail industry and customer service in general. The Nuance customer service either did not pay attention to the complaint in the tiny response boxes they provide or just didn't want to bother since they had already committed me to a charge on my credit card for the customer service one cannot access without first paying. Smart on their part? Well, maybe, if that's how they plan to reel in the unsuspecting public just to grab their money and then brush them off with lame replies to their complaints. They don't respond right away, which is annoying to begin with. Then they seem to completely ignore the problem, giving answers that don't even seem to relate to the original complaint. But what do they care? They've already got your money. Apparently quality service is not their first concern. It costs $9.95 for them to attempt to blame the problem on my own computer system, of which I've had no problems. It's their product I have the problem with. The phone-in customer service costs $19.95, so I'm glad I didn't try to go with that option. At least this way I'm out less money. I paid for them to tell me they couldn't help me.