Sprint/Nextel to Unveil Wireless Evolution

In the world of wireless technology, all of the major carriers are constantly fighting for the biggest piece of the consumer pie. The Sprint-Nextel company, however, may be preparing to take the biggest market share.

As found on their website, Sprint.com, they plan to unveil the Wireless Evolution. In order to speculate, or determine, what is going to happen let's take a look at what Sprint has done to revolutionize their business up to now.

In the past two years, Sprint has changed the way they service the wireless customer. In the past, many people felt a lack of trust in the wireless giant due to failures in their customer service departments, and in the coverage of their voice and data networks.

Since this age Sprint has merged with "construction-crew favorite" Nextel, which allows them the ability to run two-way walkie talkie service on a network separate from their voice and data coverage. This ultimately results in a better quality of transmission and reception over the long haul. They also have made changes in the way they allow their customers to roam on other wireless networks. Previously, if you were to roam on Verizon, Alltel, or another CDMA-based carrier, you would have to pay a hefty roaming fee. Now Sprint-Nextel includes the ability to roam on these same carriers without a penalty.

In the way of serving their customers, they have made valiant efforts to open more support centers, and to better train the associates that work in them. This has successfully reduced the amount of time we all spend on hold, and allows for a better customer experience. As with any company, there is still a chance that you might get that one associate that doesn't seem to know what they are doing, but the chances are much slimmer. They have also introduced new cellular handsets that help them to stand out from their competitors.