Diversity Training in the Hospitality Industry

Few people want to discuss the diversity issues that impact women, older Americans, persons with disabilities, and minorities. Even the hospitality industry tends to hesitate with the issue. However without discussion, there is no action. Some do not understand the true benefit derived from opening up and sharing knowledge and opportunities to work with those of a different color, background, or lifestyle. Training needs to happen. Human Resources must know who to hire and why. To be a part of this industry is not an easy endeavor, especially when speaking in terms of management positions. Focusing on education and creating awareness of the business opportunities will work toward increasing the number of minority hotel owners, as well as benefiting other employees, members, and customers.

Diversity training can mean a multitude of things. Training can focus simply on the understanding of cultures of various indentifying groups and recreating a person's biases, prejudices and stereotypes (also known as awareness training). Diversity training can also be more skill-based, where staff learns a set of skills to help them deal effectively not only in the workplace, but with diverse clientele as well. Organizations like Hilton Hotels that are eager to become involved in diversity training of their staff personnel have taken a variety of approaches.