Review of U.S. Cellular Cell Phone Service

I have had U.S. Cellular cell phone service for about two years now. This company leaves a lot to be desired. U.S. Cellular is a bare bones cell phone company, they are not very technologically advanced. For example at the beginning of my contract I bought an expensive phone because I wanted the ability to take and send videos. I was told by the employee at the store that video messaging was available and that the phone I chose was a very good choice. While I have had no problems with my phone, I am very disappointed with U.S. Cellular due to the fact that they do not offer video messaging and it seems they do not plan to ever get it. Also I understand that the employee wanted to make a sale but now I am stuck with a phone that can hold my videos but does not have the ability to send them to anyone. I bought a data transfer program and cord so that I could transfer my videos to my computer but U.S. Cellular has blocked that feature on my phone. It is very important to buy a cord for your phone, the transfer rates for ring tones and games are a bit ridiculous and will eventually break the bank.

The call coverage does leave something to be desired. When I get about a half an hour from my home I will be charged roaming fees. The local area coverage is not the best that I have seen. Often I will receive my voice mail messages hours after they were left. Although I have been very satisfied with the customer service agents that I have contacted in the U.S. Cellular call centers, I have called to report this problem but it seems as though it will never be fixed no matter how many times I report it. Recently I have been hearing a lot of static with my phone, once again I called to complain and ask U.S. Cellular to help fix the problem and I was told that it must be my phone. I brought my phone into my local U.S. Cellular retail store and was told nothing is wrong with it. I'm not a fan of being lied to so I am obviously not happy with my cell phone service.