Sunrocket Cuts Phone Service

Customers Had No Warning that Sunrocket Would Close on Monday

Sunrocket, a Voice Over Internet provider (VoIP), closed its doors on Monday leaving more than 200,000 subscribers without phone service. Customers were shocked as calls were dropped and services cut without notice. Sunrocket executives have remained silent and have not returned calls made by various news outlets, but rumors are buzzing as to exactly what happened.

Various forums around the internet are filled with angry Sunrocket customers who were kept in the dark about the fact that the company was closing. On Friday, Sunrocket employees began to post in various internet groups that they were laid off and that the company was being purchased. Those lucky enough to avoid a pink slip had their hopes of remaining employed dashed when Sunrocket literally pulled the plug as they worked on Monday.

Broadbandreports.com, a leading broadband news and review site, has hundreds of comments posted by angry and confused Sunrocket customers. Many are suggesting alternate providers, but that does little to ease the concerns of those in need of a phone line now. Most of the customers have pre-paid their bill for up to one year, which leaves them wondering if there is any chance for a refund.

At another website, fatwallet.com, members are also sharing concerns and suggestions. One poster mentioned that he will be celebrating his engagement over the weekend and that all of the invitations listed his Sunrocket phone number for guests to RSVP. Another member posted a memo from someone claiming to be a Sunrocket executive confirming suspicions that Sunrocket was dead. It also said that Sherwood Partners, in Palo Alto, California, would handle the final closing details and that a deal for another company to buy Sunrocket fell through.