Top 10 Reasons Why Blockbuster Online Sucks

By SummerIsComing, published Jul 27, 2007
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Blockbuster online, I am sure many of you know as a DVD rental system by mail. They send you DVD's by the mail and you do not have to bring them back to the video store by the due date. As swell as that sounds, I have been a customer for almost 2 years, and wanted to share the top 10 reasons as to why this company is not all it is cracked up to be.

1. The number one reason is the online availability. I have had a movie that has said 'coming soon' since I began the service. I don't even know why Blockbuster has this title listed if they don't ever intend on purchasing the video for viewers. Instead it sits their on my list as coming soon for all eternity. Not only that new releases always have about a 1 to 2 month wait until it gets sent to you. They do not have enough copies to fulfill the demand of the movie, so you wait, and wait... and wait some more.

2. They send you whatever movie they want, in whatever order they want. Say you put Punky Brewster as your next movie to be shipped, it is not uncommon for Blockbuster to just choose whatever movie they want on the list. I have had them send me movie number 15, and totally skipping all of the movies before then.

3. Turn around times are ridiculous. They now allow you to bring in your movies to the store so you can rent one for free when you exchange your mailing envelope. However once you do this, it takes almost a week for them to send the next movie. Even when you send the movie back out in the mail, it takes about a week for it to get back. When I first began the service it only took 3 days, as time went on though, turn around times increased.

4. Broken movies! It is not uncommon for this to happen. I have gotten movies that were actually broken into pieces. Blockbuster says clearly on their site that if occurrences like this happen too often you the customer will be charged! Why should be be charged for broken DVD's or ones lost in the mail!?

 
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Blockbuster Online

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most big new releases get nearly 200 copies. obviouslly there is going to be demand for them and they are going to run out. blockbuster itself does not decide how many copies they get. the production companies do. if you want a new release dont want until 3 days after it comes out. get it the day it comes out and there wont be any problems. its kinda common sense...

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Posted on 04/17/2008 at 6:04:47 AM

 
I have heard horror stories on Netflix, and excellent stories on them. Same with Blockbuster. I loved it at first, then hated it. Everytime I go to quit they give me an incentive to stay. I have stayed, but dropped my plan down. As of now Tivo has kept me busy and I dont really have a need for it. Funny you should mention the price increase. Blockbster is having one right now, and Im a "exclusive member" lol, and my price plan stoof the same. I thought they would increase it, but it stood the same, so thats a plus. I guess. Still though, I have no need for it anymore.

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Posted on 07/27/2007 at 2:07:00 PM

 
Great review, dime! I belong to Ballbusters and Netdicks. I think Netdicks is the the better service. Although I like the fact I can walk into a Ballbuster store and rent a quick movie without waiting for the snail mail.

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Posted on 07/27/2007 at 12:07:00 PM

 
hmmmm looks like my comment might have gotten truncated. Not sure! I was ending my comment with: But one thing I didn't see you mention about Blockbuster which has been very positive for Netflix members is the competition. Netflix has, for the second time, reduced our monthly subscription price!!

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Posted on 07/27/2007 at 10:07:00 AM

 
Wellllll, have you tried Netflix? I've been a member of Netflix for many years Maybe 6 or 7 -- I'm even grandfathered into an older plan for which I can have 4 movies out at a time but my plan costs what they now charge for 3 movies out at a time. Epinions has many reviews of Netflix and many people have been unhappy. I've been thrilled. I've rented well over 500 movies over the years and of the 500 maybe 7 or 8 came in a condition which wouldn't allow me to watch the movie. Only 3 have gotten lost in the mail. That's pretty good percentage. My new movies come within a day or two of the old ones being received. And it hasn't taken Netflix but maybe 2-3 days at MOST to get my movies and check them in once I've sent them back. Part of that maybe because there's been a distribution center here in Richmond where I live and there was one in Orlando where I used to live. So there's VERY quick turnaround. But one thing I didn't see you mention about Blockbuster which has been

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Posted on 07/27/2007 at 10:07:00 AM

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