Have you ever walked into a store and wondered if you were one of "them"? Who are they, you ask? They are... problem customers. Yes, that's right. They are the people that leave an unforgettable impression on cashiers. There is a saying that states "the customer is always right". From my experience, that motto may not always be true. So here it is, a list of the nine most common people that frequent convenience stores and my solutions for dealing with them.
The Complainers: These are the ones that are always whining about something wrong with the store, but they mostly complain about the high prices like the cashier actually has something to do with it.
Solution: Tell them that you need a vacation, and in order to raise funds for this vacation, you needed to raise the prices.
The Cell Phone Users: These people come in with the cell phones practically stapled to their ears, and proceed to hold a conversation right up at the front counter, thus holding up the line behind them. When asked what they want, they make the cashier wait until the person they are talking to is finished.
Solution: Pick up the store phone and hold it next to your ear. Lean closer and peer at the cell phone user while holding your phone and say "Can I help you?"
The Never-ending Talkers: One would think that asking a simple question such as: "How are you today?" wouldn't result in the life story of a person. These people will go on and on if you let them.
Solution: Slowly walk away smiling and nodding your head. When you get the chance, dash for the back room.
The Thieves: These are the most obvious. They walk in, immediately look at the cashier, and head to the very back of the store. Every so often they will glance up at the cashier, and then look down again. They then proceed to steal $50+ of merchandise, usually consisting of Red Bull, condoms, and a magazine.
Solution: If you have a speaker that works throughout the store, try this:
"Attention shoppers. On their way out is our customer of the day. He has just shoplifted a Playboy magazine, and a package of condoms, size extra small."
The Complainers: These are the ones that are always whining about something wrong with the store, but they mostly complain about the high prices like the cashier actually has something to do with it.
Solution: Tell them that you need a vacation, and in order to raise funds for this vacation, you needed to raise the prices.
The Cell Phone Users: These people come in with the cell phones practically stapled to their ears, and proceed to hold a conversation right up at the front counter, thus holding up the line behind them. When asked what they want, they make the cashier wait until the person they are talking to is finished.
Solution: Pick up the store phone and hold it next to your ear. Lean closer and peer at the cell phone user while holding your phone and say "Can I help you?"
The Never-ending Talkers: One would think that asking a simple question such as: "How are you today?" wouldn't result in the life story of a person. These people will go on and on if you let them.
Solution: Slowly walk away smiling and nodding your head. When you get the chance, dash for the back room.
The Thieves: These are the most obvious. They walk in, immediately look at the cashier, and head to the very back of the store. Every so often they will glance up at the cashier, and then look down again. They then proceed to steal $50+ of merchandise, usually consisting of Red Bull, condoms, and a magazine.
Solution: If you have a speaker that works throughout the store, try this:
"Attention shoppers. On their way out is our customer of the day. He has just shoplifted a Playboy magazine, and a package of condoms, size extra small."
Comments
I loved your article. I found it funny and so true. thank you for writing this one.
This is funny! Great article.
haha. wow! can i relate to this article. spent better part of 10 years working at the convenience store across the street from my home. i have seen all of these plus. here has been my favorite. a customer walks in and straight up to me while i am standing behind the deli case blatantly full of lunch meats and cheeses and they looked and me and asked if we had any lunch meat. i was floored. after that i was determined that if i were ever asked such a stupid question again, i was going to tell them, "nope, this here is breakfast meat and cheese." haha, all in a days work i guess. great article, really enjoyed reading it.
ashlaaaay
(Guest)
(Guest)
09/08/2007
you forgot the lotto people. THEY SUCK!!!
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