The Geek Squad provides a thorough, timely service, if you don't mind paying for it.
Credit: Miguel Ugalde | ©SXC
A Review of the In-Home Computer Installation Service Provided by the Geek Squad
I needed a new wireless Internet system for my home, and I was uncertain about my ability to install it properly. I also knew, with a fair amount of certainty, that I’d need some help to set up the necessary encryption system that would protect my computer from the prying eyes of tech smarties lurking in my wireless range. After some discussion with my husband about who to contract to take care of the installation of my wireless Internet, we decided to give the Geek Squad a try. What follows is a review of the service they provided.Service Rating: 4.5 (of possible 5)
Pricing
We contracted to have the Geek Squad provide our wireless installation service through Best Buy, where we purchased our system. We knew that our local high speed cable Internet provider would charge us $150.00 to come to our home and perform the necessary service. Best Buy offered us the Geek Squad service for $159.00. We quoted this price offered by our Internet service provider to Best Buy, and they matched the price.
Questioning whether Best Buy might pad the pricing for the services provided by the Geek Squad in order to cover their brokerage fee, I checked out the pricing for on-site service on the Geek Squad’s website. There I discovered that the Geek Squad sets flat rate pricing for a number of on-site home and business service, and the price quoted for an in-home wireless Internet installation was, in fact, $159.00. You can check out their website for flat rate pricing of the particular service you are looking to have provided.
Reliability
When we set up our appointment, we set it up for 12:45pm. Not between 9:00am and 3:00pm, but 12:45pm. And that was on a Saturday- the Geek Squad is not your telephone repairman or your cable guy. Furthermore, we were impressed to get that appointment, as we set it up at 5:30pm the evening before. At approximately 12:40pm I received a telephone call from a Geek Squad service representative letting me know that our personal geek was caught in traffic and would most likely arrive around 1:15pm, and certainly no later than 1:30pm. Michael, our geek, rang our doorbell at 1:20pm on the nose.
- The Geek Squad
Comments
RE: Ranene
(Guest)
(Guest)
01/27/2010
Any one promoting the geek squad should be questioned. If you look for reviews on the geek squad there are hundreds of thousands of reviews of personal peoples experiences saying how bad to stay away from them. I agree with Janene, I used secureremotesupport.com the other day to get "Anti Virus Pro 2009" off my machine. $79.99, cant beat that... GEEK SQUAD WANTED $200!!!
Janene
(Guest)
(Guest)
01/14/2010
I used to use Geek Squad for everything. In the beginning when my problems were minor (a virus here, an installation there) they had no problem finding a fix or performing the service. But once I started having real problems (data loss, hard drive crashes, software compatibility) I finally saw the lack of competency I had heard about from so many people. They'd charge me for test after test and never figure out what was wrong! Ridiculous. And now that I've found another serivce, I realize how much they over charge. Its ridiculous. I don't recommend Geek Squad at all, terrible service at a ridiculous cost.
If anyone is looking for an alternative to Geek Squad, I found Secure Remote Support. Great technicians, great company morals.
geek squad alternative
(Guest)
(Guest)
01/10/2010
geek squad may be good for somethings, computer repair isn't one of them. it seems every repair Ive taken to them had to be looked over, or repaired by another company. Geek squad is however always on time, but they charge so much, and the work seems shoddy(at least what was expressed to me by other companies, and the fact they had to redo the repair correctly.) I've found a replacement for the geeksquad.. To date, these guys are ON TIME, do great work, and provide amazing customer service. One tech gave me his 'personal business line' which I can call him directly if I have a problem with my machine. Kudos to Secure Remote Support located at SecureRemoteSupport.com At least consulting these guys for their prices and work is a good idea. Even if you don't want to go with this company, at least look around first! You'll find better work and better prices elsewhere.
Louise
(Guest)
(Guest)
11/24/2009
I have had two experiences with the Geek Squad which has been no less than horrific. Not only did they severely overcharge, they did not perform the service promised. Then when I questioned them about the lack of service, their attitude was arrogant.Do not hire the geek squad for any type of service.
Juan
(Guest)
(Guest)
10/26/2009
My desktop computer just shutdown the other day, I thought right away that was because of a voltage variance, I'm a software engineer, I grew up with a PC, so I tried some stuff like unplugging everything, taking out my videocard and my audio card, try with the RAM(one by one, just 2, etc), I use to have 2 desktops, but with 1 I had nothing else to do but look for assistance. I went to Geek Squad, big mistake, they took 5 days to figure out what it took me 2 hours, and it was only a GUESS, they didn't even tried with other motherboards or CPUs, so their super-technical diagnostic was: "bad motherboard and bad CPU", 1 word to describe that: RETARDED!
karen
(Guest)
(Guest)
10/17/2009
geek squad is ridiculous, i use www.secureremotesupport.com now, and they're amazing. charge decently and do great work right then.
Albert patty
(Guest)
(Guest)
10/05/2009
3rd trip in in 2 weeks and 300.00 installed some hot shot virus control%21%21 got another one. I will not pay them and they will fix it%21 80%25 of the folks I saw at the counter werent happy with the geek squad service
Infestedtassadar
(Guest)
(Guest)
10/05/2009
Geek Squad = fail, enough said.
One of my friends was trying to return a pc with Vista basic installed. The GS clerk told him that vista basic is "to put an image on the screen."
C Jones
(Guest)
(Guest)
09/12/2009
On par with the phone/cable companies. Can't say that I am happy, I bought a new high speed Samsung TV over a month ago, and purchased the Calibration at $300+ to go along with it. We scheduled an appointment for SAT 12-4, well on the Sat of the appointment when no one showed I called Geek Squad to find out why, and turns out someone in dispatch moved the appointment to the following Saturday, problem is no one told me the customer. So cleared a Saturday afternoon, and now I have to clear another Saturday afternoon. I was getting it done for NFL kick off, but they completely screwed that up. I is so hard to find good service these days.... BEWARE!
D Martinez
(Guest)
(Guest)
08/26/2009
I was having trouble getting a tech who really knows Vista (yes, it is horrible but I have it), so I took my Sony to the Geek Squad for help exorcising a blue screen data dump. Unfortunately, try getting someone to answer the phone and tell you what the status is and when you can REALLY expect the repair to be completed. Same lack of responsiveness with my daughter's laptop a couple of years ago, but they did fix it and she hasn't had a problem since. They just need to do a better job of customer service, a novel concept to Best Buy.
Comments 1 - 10 (of 38)
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