Wal-Mart's Electronics Department: A Customer Service Review in Lynchburg, VA

Walmart has excellent prices on many items in their electronics department. Usually, I don't have any problems with their customer service in that department since I usually already know what I want. But since I don't live very close to Walmart (we have a few in the area), I'll often call one of them first to see if they have in stock what I want. But if you don't already know what you want or have to ask a question, it can be a rather bad experience.

Since I have dialup internet at home, I had to buy an Ethernet cable to take with me on a trip. When I called to see if Walmart had them in stock in the length I wanted, I had to describe to the lady what it looked like. How could someone working in electronics not know what an Ethernet cable is?

Another time I called to see if they had in stock the brand I wanted of dvd+r discs. The lady had no idea what I was talking about and she recommended that I call back during the day. I've had Walmart associates suggest this to me before and it makes me angry. It isn't only the day associates' job to help me. I finally got her to look and it turned out that they didn't have the brand I wanted.

A few months ago, I wanted to buy the cable that I needed to play my mp3 player on my stereo. My stereo has two jacks for it, but I didn't know the name of the necessary cable since the instructions for it didn't say. The guy in Walmart was convinced that he knew what was needed. But I didn't feel that he knew what he was talking about, so I called Best Buy. That guy agreed with him so I called my mom on her cell and had her buy it. Turned out, it was the wrong cable. So, it had to be returned and then I had to go buy the correct one at Radio Shack.