I've had a lot of customer service issues with Michael's since they moved from their previous location to their current one a few years ago. (Actually, when they moved I thought they'd gone out of business because they
didn't advertise that they had moved.) My usual complaint is that Michael's typically only has one register open. But more than that, their cashiers are the slowest of anywhere I've ever been. It's beyond frustrating. This one lady who works there, she'll talk to the customers rather than ringing them up, which stalls her helping the next customer.
When I got into scrapbooking, I bought just about everything online that I needed. I was fully aware that Michael's carried some scrapbooking items, but I just didn't want to deal with them. But then I finally gave in and went there when I needed some 12" x 12" paper.
When I first got into scrapbooking, I didn't know that precut alphabet letters existed. And not wanting to pay the high shipping for them when I discovered them on eBay, I called Michael's to see if they carried them. When I was transferred to that department, someone answered and then immediately hung up.
I called back twice before I finally got the lady to say hello in that department. After I told her what I was looking for, she gave me the generic answer that I've heard from their sales associates before - "You need to come into the store and look for yourself." Wow, was this some kind of new store policy?
After arguing with her, she finally decided to check. She put me on hold for about ten minutes and then told me that they didn't carry them. I didn't believe that she really looked though.
I went into Michael's the following day for something else and I found the precut alphabet letters. Not only did they carry them, but they came in different colors. I cannot believe that she actually lied to me. When I contacted the manager to inform her of this, she was just as rude as the sales associate had been.
When I got into scrapbooking, I bought just about everything online that I needed. I was fully aware that Michael's carried some scrapbooking items, but I just didn't want to deal with them. But then I finally gave in and went there when I needed some 12" x 12" paper.
When I first got into scrapbooking, I didn't know that precut alphabet letters existed. And not wanting to pay the high shipping for them when I discovered them on eBay, I called Michael's to see if they carried them. When I was transferred to that department, someone answered and then immediately hung up.
I called back twice before I finally got the lady to say hello in that department. After I told her what I was looking for, she gave me the generic answer that I've heard from their sales associates before - "You need to come into the store and look for yourself." Wow, was this some kind of new store policy?
After arguing with her, she finally decided to check. She put me on hold for about ten minutes and then told me that they didn't carry them. I didn't believe that she really looked though.
I went into Michael's the following day for something else and I found the precut alphabet letters. Not only did they carry them, but they came in different colors. I cannot believe that she actually lied to me. When I contacted the manager to inform her of this, she was just as rude as the sales associate had been.
Working in Customer Service
I work in customer service. I cannot imagine a worse job. Jobs crawling in garbage have to be better than this.
Turning Customer Service Inside Out!
By improving internal customer service within the organization, companies can enhance the customer service that their external customers receive, eventually leading to improved customer satisfaction.
The Solution for Bad Customer Service: Cell Phones
As in the case with Michael Richards, bad customer service can be addressed. All you need is a cell phone with a camera and access to the internet!
Customer Service - High Demand, Short Supply
Is good customer service a thing of the past? What does it take to staff a store with caring and service-oriented employees?
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