Video-Rental Chain "Hollywood Video" Shuts Down Stores

A Video Empire Begins to Crumble

Hollywood Video, a large video-rental chain, has closed more doors today as they shut down more stores due to high competition and other reasons. Hollywood Video was purchased by a smaller company called "Movie Galleries" on April 27th, 2005, whome also
Video-Rental Chain "Hollywood Video" Shuts Down Stores
 purchased Game Crazy and REEL.com at the same time.

The news hit this morning as I wandered into the Hollywood Video store I personally am employed at. There were a couple of other stores being shut down in Suffolk County, New York, and at least 5 other stores being shut down in Nassau County, New York - both of these counties are located on Long Island.

The reasoning was an obvious one -- lack of funds and money to pay off loans and credit issues. Hollywood Video and Movie Galleries knew long ago about their credit and their loan issues, as they couldn't produce enough money to pay loans on-time. As seen in this article here on September 4th, 2007, Movie Galleries had been having it's credit troubles as of lately.

Other reasons that are more obvious include high amounts of competition coming from their biggest store-owned rivals - Blockbuster, as well as the newew hit Netflix. Hollywood Video and Movie Galleries lack their own online-rental name whereas Blockbuster has the "All Access Pass" where you can rent online and return at the store, and Netflix has it's own obvious setup for online renting. The Hollywood Video and Movie Galleries chain actually do, or did have plans to setup an online-renting site, or downloading at least. The company and its description, noted here(as well as a few paragraphs up), states that it was originally owned by Disney, Cisco, and Intel for less than $10 million. Movie Galleries also stated that this program, titled "MovieBeam", would allow customers to download movies for a duration of time.

One other strong argument for the downfall of Hollywood Video and Movie Galleries stores are their policies to integrate the "4 E's", which is easily summarized here, as well as it's consequences:

Related information
  • Hollywood Video has shut down more stores.
  • The shutdown was due to many reasons including credit problems.
  • Many of the closing stores are having low-priced liquidation sales on DVDs and games.
 
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Same here slade, I applied 7 years ago just before entering college make some money for books, and they didn't hire me, but had no problem hiring high school drop outs that were friends of current employees (it seemed to me). Now I am a computer engineer...so haha to HV.

Posted on 06/20/2008 at 12:06:42 PM

anything on the portsmouth va locations or mt juliet tn locations

Posted on 06/20/2008 at 11:06:11 AM

I"m glad Hollywood store got closed down, this is my revenge for not hiring me 10 years ago! LOL

Posted on 05/30/2008 at 11:05:10 AM

great reporting, my friend just got a job here... i think she's doomed

Posted on 05/07/2008 at 2:05:40 PM

wow! i work at hv, i never knew there were other employees that hate selling play guard (as well as bundles and combos) as much as i do! haha

Posted on 04/20/2008 at 2:04:51 PM

ok ANDREW...why not use common sense and not ask the customers that its annoying...you must have had some pretty grumpy customers...cuz i have alot of customers that i dont even have to ask...they have the money ready for playguard..... i agree that e4 is just a way to try to "save" the company...which is not the way....advertising would be a start!!!! but all the e4 behaviors are things you should be doing reguardless....thats just customer service....so sorry to hear that your store wasn't capable

Posted on 04/17/2008 at 9:04:03 PM

Sorry "manager", but the E4 KILLED my store. My store was generally slow to begin with, so we had the same customers over and over. Now think about it from the customers point-of-view: Every time you come in the employees nag you with repetitive questions that you've been asked a few days prior already. It killed out customer service skills. Engaging customers and asking if they needed help? That's fine. I did that all of the time. If someone needed help finding a movie I would personally grab it off the shelves for them. But nagging about a 25 damage waiver? That's just annoying.

Posted on 04/15/2008 at 12:04:50 PM

you just gotta ask if they'd like to put 25 cents to playguard, a damage waiver...and a PORTION goes to the starlight star bright childrens foundation

Posted on 04/14/2008 at 4:04:05 PM

the only way people bought playguard at our store was if we said it was a 25 cent donation to starlight..otherwise no one would get it. we had to stop asking that way once we found out only 2.5 cents actually goes to starlight.

Posted on 04/13/2008 at 11:04:47 PM

I work for the hollywood in garfield, nj....and i dont know why everyone is complaining about offering play guard and the bundles?!?!?!?! the problem is people are lazy and they dont wanna ask!!!! the point of e 4 is asking everyone everytime, getting out on the floor engaging the customers......since netflix and b.b have the online crap we have to exceed in something else... customer service!!!!!! Your sales all depend on your partners.......my store does really good as well as our district with about 15 stores in it!!!! the thing is you have to ask everyone...and no sh!t if you get a customer you KNOW gets aggrivated when you ask them dont ask.....doesnt take much to figure that out....or you can joke around with them....make them smile.....GIVE THEM A REASON TO RETURN.....I've been with the company for about two years...i love working there...granted there has been alot of changes...u just have to adjust....most people dont like changes and thats why the stores performance sucks!!!!

Posted on 04/11/2008 at 10:04:36 PM

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