Comcast Cable - Is This the Best They Can Offer?

I have been a Comcast cable subscriber for awhile now, and I have had to deal with Comcast's incompetence for years. Where I live, Comcast pretty much has been a monopoly, so if you want to have cable television you basically have to deal with Comcast. I will look at the different reasons why Comcast cable basically sucks.

One of the reasons Comcast continues to show how incompetent they are as a business, is they seem to always come late for their appointments. You give these people a four hour block of your day and they still come after the time they are suppose to. If you have an appointment with Comcast, don't make any other plans for that day, because you will probably be waiting for them to show up.

Whenever you call Comcast's customer service department, sometimes they will give you the run around. You may call them because you are having problems with your service or you may want to downgrade your service and the customer service person only wants to sell you more Comcast products. I understand it is a sales person job to try to make the extra sale, but why would I want to buy any of your other products, when I can't even get the service that I already have to work right.

Speaking of services not working right, this is also a problem that Comcast seems to have. I don't know how many cable boxes I have had that needed to be replace by Comcast. Occasionally I have had to deal with service interruptions to certain channels or the whole system going down. I guess I can give them a pass for the service interruptions, because at least that doesn't happen to much.

This brings up another problem that Comcast has. They now have a new policy that says, if they have to come to your house to fix one of their products they will charge you an extra $19.95 for the visit. To avoid this charge you can pay Comcast an extra $3 to $4 a month on your bill and they will not charge you anything extra when they have to visit your house to fix something. So let me get this straight. Comcast has products that break down often, yet we the consumers have to pay for their incompetence. Doesn't seem right, does it.