Understanding E-Contracts - A Case Study of Ticketweb.com

TicketWeb.com (www.ticketweb.com) is an online subsidiary of Ticket Master. They sell tickets for a variety of events at different venues. In addition to ticket sales, they also have an online community that allows members to share information with each other. The tickets that were purchased were for Thomas the Tank Engine in Strasburg, PA. TicketWeb.com is the only online provider of tickets for this event, therefore you have to agree to their terms and conditions in order to pre-purchase your tickets to ensure a ride on Thomas.

This paper will focus on the terms and conditions of the e-contract that was entered into when purchasing these tickets. It will discuss how the contract was executed and accepted by both parties, jurisdiction, indemnity, liability, and the TicketWeb.com privacy policy. Suggestions for possible additions and modifications will be included to improve the contract.

TicketWeb.com has the full terms and conditions of the sale broken in approximately three places on their website. The first conditions of the sale are presented to the customer in the sales screens and must be agreed to in order to proceed with the order. The second place on the site is under a link to the terms and conditions page and this is where the bulk of the sales contract is located. The third place is in the refund and will call policy page. This area highlights refunds from TicketWeb and when they can be received. The fourth area of the site is the privacy policy. You must agree to their privacy policy in order to purchase tickets from this site.

Contract Execution and Acceptance