How to Troubleshoot Your Internet Connection

You have a broadband connection and suddenly your not able to get online. What do you check? Do you call your ISP? Before you call your ISP there are some troubleshooting steps you can do to check if the problem is on your end or not. In this article I intend to walk you through checking your Internet connection.

If your connection to Internet was to stop functioning suddenly than what you would do first is to check your DSL or cable modem. Is there power to the modem? Are all lights lit? Do you have a flashing activity light? Do you have a router? Is it powered on? Are the connection lights lit?

These are the things you need to check first as well as check your connections. If you have more than one computer connected through a router does any of the other computers online? If you have one computer that is not connected online the problem could be as simple as rebooting to a bad graphics card.

If you recently installed a software firewall this could disrupt you from getting online. You could have some applications that connect to the Internet and others that are blocked. If you have any blocked applications you would have to go into the firewalls permissions and remove any blocks on those applications that do not function.

If you have checked all your connections and no computer in the house is getting online than it could be a problem with your ISP, a bad modem, or router. One thing your ISP would have you do to check it would be to a flushing of the modem. In order to flush the modem you would disconnect the power source. If you have a router you disconnect its power source as well. You wait 30 sec or more than plug the modem back in. Wait for the response on the modems four lights before you plug the router back in.