Work at Home as a Call Center Agent

Millions of Americans try to supplement their income through various work at home opportunities. How do you separate the real from the fake. RESEARCH! I have come up with one that is the main player in the work at home areana.

West Home Agent (www.workathomeagent.com).  This is the main call center employer. registering is quick and you can become cerified relatively quickly. You interview over the phone answering some basic questions to recorded questions or you can have a live person If you fail the tests you are required to wait six months to reapply. You are not an employee, but an Independent Contractor. You can choose your own hours, and are free from the daily oversight of the employee. The job requires discipline.

Setup is relatively simple. They have software that examines your computer to tell you what you need. Generally it is a
little update or adding them on the trusted sites to protect against them being blocked by a pop up blocker program.

The pro with this company is that they are an established company and have actual call centers around the country. One
problem they had was that for about 3 months they had few hours available. People were getting $.16 cent checks because the hours and volumes were so low. That has now been rectified. West acknowledged that they did have some people who were using software to grab hours. For the honest people they would have to sit there for hours and hit refresh to get hours. Much of this could be solved if West posted their needs on regular days and times. They do offer multiple lines, so you can increase hours. The other drawback is that you rarely deal with anyone at the company. You receive feedback from people you have never heard of. The final drawback is some of the clients they take calls from are questionable, and tend to lead to lots of prank calls or complaints.

All calls are scripted, so you are never really at a loss of words. It is geared to get the customer off the phone as quickly
as possible. This may not work with some vendors because they try to sell everything under the sun, and then have outside
vendors like magazines and discount cards that want sales as well.