Why Do People Leave Their Business Hanging?

Ever do business with someone and get product that was "inferior" at best and actually "shoddy, trashy, not complete, unusable" would describe it more appropriately?

What happened when you tried to get in touch with that business?
Were they available or did you email them to no avail for days and days?

Do people not realize that a large portion of business is generated from word of mouth.

Those words can be "praise" or they can be "poison" to where the only thing that will be remembered about the company is how badly they mangled an order or neglected to respond to a problem!

How long did you wait before giving up?
Were you at least smart and file a charge back or a claim with Paypal and make all attempts to recoup your losses?

Or did you just not bother because you didn't want to be "mean" to the person or the business. Though it's far from mean when you paid for a service or product and clearly got something that you can't use. You made all attempts to get in touch with the business and still no reply. That's not "mean" that's life, and in life one should be responsible for providing a service and/or product professionally and according to terms and efficiently.

Funny, in this day and age with all the technology you'd think that if a person has a website, they'd know to either:
1) set emails to auto-respond so people would at least know that they're not doing business and when to expect them back in the working class.
2) post on their site that they're taking off.

But yet so many don't do anything.

They simply go out of town, hit the road, take time off and leave their business hanging with people wondering if and when the business will return or respond to their complaints or requests.

Why don't they grasp the concept of doing business in a responsible professional manner?

I guess perhaps they may reconsider their ways when they return from their "outtings" to find PayPal claims against them, emails demanding refunds, lack of customers who actually waited for the X-amount of time for them to come back and respond and have since moved on to other companies who actually WORK.