Ten Reasons You Should Not Buy a Sears Appliance

Several years ago I bought a new refrigerator. I ended up with a Sears Kenmore with the freezer on the bottom. While I like the layout of the refrigerator, I have been less than happy with Sears and their way of doing business. Here is my list of top 10 reasons not to buy an appliance from Sears.

#10) They charge a $50 delivery fee. I think it is over the top to charge a delivery fee on a high-ticket item such as this. Amazon waives their shipping fee on any purchase over $25, why should Sears charge $50 when I live right around the corner from them?

#9) Limited service/delivery days. Once you make your purchase, you want to have it immediately. But Sears only delivers or makes service calls on certain days of the week, depending upon where you live. Forgive me, but if I live right around the corner from your store, I shouldn't have to wait more than a couple of hours to have my product delivered. And if you live in a rural area, you can easily wait a week or more.

#8) Nine-hour service window. For either delivery or a service call, all Sears will give you is an nine-hour service window - as in the product will be delivered between 8AM and 5 PM. Who gives a nine-hour window anymore? Even the cable company no longer does this. I've got better things to do with my time than sit around with my thumb inserted rectally waiting for the time period in which Sears will grace me with its presence.

#7) Unprofessional delivery drivers. When they finally decided to deliver my refrigerator, they sent a damaged model. Now, I know these things happen. I don't expect perfection. But, I think it's criminal (notice a trend here?) that the Sears delivery people tried to talk me into keeping my damaged refrigerator, claiming that since the dent was in the back of the unit, no one would see it! Meanwhile, the dent was right where the processor was, meaning chances were good I would run into problems later on.

#6) Poorly trained representatives. When I finally did get a refrigerator that wasn't damaged, I was unable to get the ice machine hooked up because the setup man did not know how to connect my model. This is really unforgivable.