Ten Reasons Why You Should Not Buy Flight-ticket for Air India

We had the misfortune to fly by Air India on our last three trips to India. Having visited India, almost every year we have tried different airlines and I must say that the one that I will never ever travel by is Air India. Let me list my ten reasons why you should not a buy an air ticket for Air India and you can decide for yourself if this is the airline for you.

Delays, delays and delays: In the past few years, we had to travel on Air India for one reason or another. Once becuase my parents had booked their flight tickets already and we wanted to fly with them. Another time because they had a direct flight to the destination on the day and one more time, because again they had a ticket availability on the day when we wanted to return. But every single time, religiously all our incoming and outgoing flights were delayed for a varied time span of fourty five minutes to eight hours. By now you are probably thinking about bad weather as a reason right? But let me tell you otherwise. In all the six cases, we were delayed for no aparent reason, yes you heard me right. There was no bad weather or any other specific reason that we were given. All we were told was there is a delay and they didn't know for how long.

No announcements: Having worked in the customer service industry for the past twelve years, I do know that there are times when things do go wrong. If at any point I know that there is going to be a delay in my work, the first thing I do is call up the customer and make them aware of the delay. And this is nothing special but a standard practice. Well, Air India surely doesn't think that becuase all these times that we were waiting to board the flight, there were no announcements. So we just waited for an hour one time, without a single person making an announcement that there was going to be a delay due to some reason. After three hours of waiting and trying to get atleast one person from Air India who knew what was happening, we were told that the flight that was supposed to come to Mumbai Airport have gone to Ahmedabad to pick passengers there. Why, no one knew.