Mastering Interpersonal Communication Skills

Effective interpersonal communication skills are essential to social interaction, and to the building and maintenance of all relationships. Poor communication skills can cause irrevocable damage to relationships; affecting productivity, satisfaction, performance, morale, trust, respect, self confidence, and even physical health. Many people have not learned to communicate effectively with respect and regard for others, leaving relationship quality to suffer the consequences.

Relationships have a tremendous impact on every aspect of life; communication is the core of deep and meaningful relationships. Even when innate affection exists in relationships, communication can become inhibited: feelings not put into words, or not listening when another person is speaking. Instead, we leave a void of silence by disengaging from the relationship, or create a permanent rift by attacking one another. Good communication skills allow us to bridge this gridlock.

Interpersonal communication skills allow individuals to advance conversation skills, overcome shyness, negotiate and resolve conflict, and influence (but not manipulate) the decisions and actions of others. Poor communication is frequently the root of conflict and misunderstandings, and can be avoided or minimized by establishing one's own intent, and discerning the intent of others. Differences can be resolved through gentle, honest, straight-forward speaking, instead of an abusive, hostile, or harassing exchange. Conflict cannot be eliminated entirely; however, when the occasion arises, constructive communication is needed to negotiate a resolution.