AT&T Customer Service, Technical Support at an All Time Low

If you are one of the many people that use AT&T High Speed DSL, then I salute you. I have found, that this is a really great service. With high speed Internet surfing, it is just the best ISP that I have ever used. However, this only applies to the actual service. There are other aspects of this service that are not so great and need immediate attention.

For those of you that have never had problems with your DSL service, you can count yourself lucky. Unfortunately, there are those of us who have had a bad experience with our DSL service. The main off set of the problem lies within the technical support department. These people, for the most part think that we as consumers are not computer literate. This leads to very short responses with the tone of borderline attitudes at times. Maybe you wont get the heartless attitudes, you might be the lucky one that gets the technical support representative that doesn't know anything. They sit in front of their computers looking at screen shots and telling us what to do. I don't really have a problem with this, except when they make it apparent that this is what they are doing.

When you call tech. Support, you expect to talk to someone who knows what they are doing. It has been my not so pleasurable experience of having to call technical support for the past week. I have been transferred from one department to the next so many times that I felt like should be collecting frequent flier miles. After 36 calls, a visit from the field tech, a truck roll (as they call it) and a whole lot of raising HE double hockey sticks, I am finally back on. All of this was the result of moving from one residence to another and calling ahead of time to do the transfer. The representative that did this, did not do it right and caused a lot of people to get in trouble.