Foothills BMW-Lakewood Colorado Business Review

When you call a business with the intention of making a purchase from them, you expect a degree of good customer service. When I called Foothills BMW for information and assistance, I got anything but. I was left with the impression they didn't need my money.

For the last 4 years my husband has saved his change and extra money. He faithfully put his extra in a jar everyday after work. Sometimes it would be several quarters, and sometimes it would only be a few pennies. He was dedicated to saving all he could. He dedicated this change to his motorcycle fund.

He had never had a "new" motorcycle. He had over the years, had several used ones. In the last 13 years, he had not had anything to ride except his Montessa Trials Bike. He made up his mind that this jar of savings would buy his new Triumph.

After 4 years he finally had saved $9,000.00. He felt he had enough to get the Triumph Bonneville he had been looking at on the Internet and through the window of the dealership. He wanted to buy it cash. Because we live in Colorado, he did not want a bike that would sit in the garage, only to have to make payments.

He asked me to call around for specials. I started finding all of the dealerships for Triumph in Colorado. Because there are limited places that handle Triumphs, I called Foothills BMW in Lakewood, Co., first. I sent two emails that were not returned. Then I called a week later. I asked for a sales person.

I was connected to the Sales Manager, a British fellow. I began the conversation by telling him I was calling for my husband to inquire as to what promotions were available for the Bike my husband wanted. I explained to him what my husband was looking for in a bike. I asked him if they had any promotions that would allow free accessories or a discount if we paid in cash.

His first response was, "What has paying in cash have to do with anything?" I was a bit shocked by that response. I felt embarrassed and aggravated that I exposed myself to such a rude comment. I told him the story about how my husband had saved his change for 4 years to get this bike. He laughed.