Enough said
Credit: http://www.writecoast.com/2006/05/ | ©http://www.writecoast.com/2006/05/
Comcast: Horrible Service Reps, Terrible Phone Service and Less Than Appealing Prices
That's Right, It's Comcast
Why this strong hatred towards Comcast, you ask? It all began with their commercials. Over the past six months, I've noticed an overload of Comcast commercials. My hatred does not stem off the fact that there was a slew of Comcast commercials on every basic cable station, if that's what you're thinking. Actually, this is how the idea to switch my family's phone service from good ol' reliable Verizon to Comcast's Digital Voice. Now, to be fair to Comcast (if I can call it that), it does provide my family with internet and cable service. The service has been good, to say the least. But, of course, there have been hiccups along the way. For example, I've started to notice that my cable will freeze for at least a few seconds. It doesn't seem as though it were that important but when those "freezing" moments happen during basketball or football games, it can be a tad bit frustrating. The internet service, I have to admit, was beginning to be extremely reliable and my family never noticed any connection problems. If there were, it was usually during a thunderstorm or other severe weather conditions, in which case, I can understand because no one can control mother nature.So, it was a fateful Monday afternoon when I received an email from my brother alerting me to the fact that there was a chance he was interested in switching our phone service to Comcast. When inquiring as to why we would do this, his reasoning made sense: if we wanted to save some money, Comcast was the way to go. After all, we did already have internet and cable service through them - why not our phone service as well? BIG mistake.
- Comcast prices are only for the now - future prices will raise to the same as their competitors.
- Comcast reps have no idea what they're talking about when asking them questions about their service.
- COMCAST SUCKS.
Comments
Tim
(Guest)
(Guest)
01/11/2010
In my experience, comcast customer service is terrible. I recently purchased a home and my girlfriend had the comcast account in her name. I had paid the bill every month and was a listed to have access on the account. We broke up and I called to try and switch the service into my name and talso to inquire about upgrading to an HD cable box. The rep told me to go into a local comcast store and I could and switch the service into my name a get a free HD box. I showed up there and not only did the woman refuse to transfer service into my name, she also wanted 100 dollar deposit for the box. Seriously different stories from one rep to another. They have no idea how or what they can do to help. I will never go through tem again and highly discourage others from using them in unless you enjoy underpaid, aggravated and completely useless customer service reps.
Cara
(Guest)
(Guest)
11/14/2009
We have had comcast for no longer than a year, maybe a few months short of that. This is not because we chose to have Comcast, but that Comcast bought out our local cable company that we had waited for years to come to our part of town. We didn't expect service to be much different, however not only did our bills rise a decent amount, but our we lose internet on a regular basis, several times a month at the least. I am currently in college an rely on the internet to check updates for hw and such, and we have Vonage, which also relies on the internet. We have no cell service where we are, so when Comcast a failing at providing service, we are completely helpless. Also, terrible customer service. It was worse than talking to foreign people from Dell.
tomd
(Guest)
(Guest)
09/28/2009
I have had comcast TV for many years with little problems. I recently signed up for triple play and it has taken five months of wiring/rewiring/intermittent shorts/telephone disruption and internet disconnects and eleven technicians to find a damaged wire stuff into the box after a wire layer left to fix most of the problems....$$$in lost wages to be home=poor excuse for a business....
Jason
(Guest)
(Guest)
09/05/2009
As a Comcast Call Center Rep I want to add my two cents. Of all our subscribers, approximately 97% have no issues at all with any of their services over the course of 365 days. Are there times when out of service issues escalate beyond the norm? Absolutely. However these are the exception, NOT the rule. After reading this document I do hear what this subscriber is saying, sometimes things do go wrong. But I take issue with the following statement: "I guess the "We work 24/7" claim was just hot air coming out of all the other reps' mouths." Our call center is open 24/7, we will answer the phone. Our technicians work from 7am in the morning until 7pm at night, 7 days a week. We do give our techs national Holidays off, everyone needs some time off every once in a while. We schedule techs as quick as we can, if we cannot get there within 72 hours for a subscriber who is out of service that is definitely the exception, rather than the rule.
The second point I would like to make is the "g
Janis
(Guest)
(Guest)
08/28/2009
In the state of Texas, the Public Utility Commission issues (and retracts) licenses for companies like Comcast. I just wrote the the PUC in Texas asking them to retract Comcast's license to operate in this state because of all the problems I am having with Comcast over the last 3 months.
I would suggest everyone do the same. In Texas the email address for the PUC is: customer@puc.state.tx.us
Contact your Public Utility Commission and Complain!!
Fred M
(Guest)
(Guest)
08/12/2009
$15 an hour is "bank"? Hahahaha, omfg how ghetto. It's a step up from that tastee freeze machine ain't it homey? :P
RichG
(Guest)
(Guest)
08/08/2009
They do suck. I work out of my home and called them 3 days ago because phone service was out. Technician was scheduled today and never showed. Switched to 3 different reps, had to give my name and phone number to each. They claim they automatically cancel service calls if there's a widespread outage. They fixed the outage and I'm still without service.
Ram
(Guest)
(Guest)
07/22/2009
Attrocious service, at best! Rude customer representatives and no connections among represenetatives whatsoever. Please for heaven sake, DO NOT get connection from comcast.
Comcast stinks
(Guest)
(Guest)
07/08/2009
Total waste of money. They required two saturdays to do the install. First installer was too lazy to go into my attic, the second had no choice but left the equipment installed but sitting on my floor and failed to program the remote. Outages were common but quickly fixed. Trying to turn off the cable was horrible. Long waits on the phone, finally went in and turned in the equipment- 40 minute wait in line for that. Never again will I use comcast. NEVER.
Phil, Park Ridge Illinois
(Guest)
(Guest)
06/24/2009
Six days.... no service, NO TV, promises and lies. Totally clueless.....
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