FreeCreditReport.com: Steps to Getting Money Back from a Misleading Service

I'm thinking of a number . . . and it isn't my credit score. The number is $12.95 and it is the amount that your credit card will be charged every month for signing up for your free credit report at freecreditreport. com.

September 2005 marked the date when Congress ruled that every consumer was entitled to view their credit report annually-free of charge. At the same time one of the three credit agencies, Experian, began its tv advertising campaign at freecreditreport.com. There
 is one catch, however, the "free credit report" is only free if you read the very fine print, very carefully. Thousands of people are still being caught in this web of misleading advertising but few, even three years later, know what to do about it.

The freecreditreport.com does have a disclaimer on the front page of its site, but the print is small and camouflaged in light blue on blue background. Likely as you went from your tv to the computer, you wouldn't notice it. If you are fortunate enough to be reading this in the days after you signed up for your free credit report, you have immediate recourse. Phone CIC Triple Advantage and ask to cancel your membership. Of course, you will spend 10-15 minutes at the site looking for a telephone number, but before you give up in frustration call (877) 481-6826.

Even worse is that if you happen to type the URL wrong, you will be taken to a different site that can phish for your social security number, bank account number or credit card number!

Now, your recourse sounds more simple than it is in reality. If you phone to cancel before the first 30 days of your free membership is up, it is likely that you will encounter opposition. You will have to sit and listen to a sales pitch about why you should keep the membership. The operator/ customer service rep may tell you that the computers are down right now and that your membership can't be cancelled at this time. Or, you may be treated with disdain and lectured for your request.

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Here is are some contact names and tittles, I'm sure they would love to hear from you! Josh Kaplan Senior Partner Manager Ed Ojdana Global President Dan Morefield Chief Operations Officer

Posted on 06/26/2008 at 6:06:16 PM

Contact them directly or visit them at their office location to get back the money they STOLE from you. ConsumerInfo.com 18500 Von Karman Ave Ste 400 Irvine, CA 92612 (949) 567-3800 http://www.consumerinfo.com

Posted on 06/26/2008 at 6:06:02 PM

Jesse: Yes, I received a full refund. However, it was only when I went through the Better Business Bureau that I was offered this amount. In order to receive it I had to request an exact figure in the "What I Would Like to See Happen" section. Rebecca: what a great idea . . . the broken record strategy! I can see that it would wear the listener down after a while.

Posted on 05/27/2008 at 4:05:37 PM

Great article! One other good way to deal with people like this is the "broken record" method. Like you said, just say I want to cancel my account immediately. Please provide me with confirmation on cancellation. (you said it better). No matter what they say next, unless it is "yes sir/ma'am, right away. Here is your confirmation number", just say the exact same thing you said the first time. Do this until you get the appropriate response. Usually the operater will give up the third time you repeat yourself, but I have had to repeat up to 10 times. It really works though!

Posted on 05/18/2008 at 12:05:58 AM

Thank you for this article! I have become a "victim" of freecreditreport.com, and just realized that they have been charging me $12.95 per month for nearly a year now. I had been completely unaware of it, and I use online banking and check my statements regularly. I too attributed the charge to something else. Now I fee like a schmuck. Were you actually able to get your money refunded through the better business bureau? I looked on the ftc.gov Web site, and there is something about the parent company being sued by the FTC, but only those between 2000 and 2003 are eligible for a refund. Thanks for this article, a real help to me! Best~Jesse

Posted on 05/17/2008 at 4:05:45 AM

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