Cingular Wireless Cell Phone Service Review

Raising the Bar or Dropping the Ball?

My wife and I have been customers of Cingular Wireless since they took over Bellsouth a few years ago.  We were pleased with the service Bellsouth gave us and were a little hesitant to go with a company we had not heard much about.  We considered switching to another, well known company, but decided to stay with Cingular for the time being.  It’s a decision we have not regretted.




Bellsouth was always good about providing exceptional customer service and Cingular had carried on that tradition without fail.  Recently, we had to order new phones.  The phone I was using was over 5 years old.  My newer phone was having issues due it being dropped and young children playing with it.  The older phone did not have a loud ring volume and I often missed calls on it.  My wife contacted Cingular about getting new phones and worked out an arrangement with the customer service representative.  The phones would be shipped along with some Bluetooth accessory packages.  When she called the next day to check the status of the order, it was determined that since we were existing customers and not new customers, the person she placed the order with could not fulfill it.  She was transferred to another representative to place the order again.  Skeptical as usual, she checked the next day and found a similar problem.  It took a few phones call, but the representatives at Cingular Wireless were always kind and friendly.  Neither of us encountered any hostility from the representatives we spoke with.