A Review of Direct TV with DVR Service

When my fiance and I moved from Houston, Texas back to Bay City, Michigan, we were faced with an issue common to most people who move.  What type of TV services are available to us in our new home and which was the best value?  In our rental house, cable didn't seem like a good option.  My fiance's parents live nearby and have had traditional cable longer than either of us have been alive.  Quite simply, we knew it wasn't a good value.  Unreliable quality, poor customer service, high prices.  In other words, bloated.  Once we decided on a dish, we were still faced with a decision.

After reading customer reviews and talking to people with firsthand experience with both Dish Network and Direct TV, Direct TV seemed to be the logical choice.  At the time, summer of 2005, they were similarly priced.  However, we personally knew of people who had horrible customer service and poor quality with Dish Network.  Therefore, we decided to give Direct TV a try.

In setting up our system, we took an untraditional route.  We purchased the dish on-line via E-Bay.  It works wonderfully and we've had no issues.  We then purchased the receivers at Best Buy.  At that time, we had planned on purchasing simply the basic receivers.  However, Best Buy and Direct TV were running a promotion where we could purchase a DVR receiver for $100 and receive a $100 rebate.  At first, I was worried.  I've had bad luck receiving rebates in the past.  Fortunately, we received our rebate in a timely manner and have fallen in love with our DVR.  We can't imagine living without one now!

In the year plus that we've had Direct TV with DVR service, we've only had to have our equipment fixed once, for a modest fee.  They were prompt, friendly, knowledgeable, and efficient, providing with a refund for the days that we did not have service.  Every time that we've had an issue with service or billing, we've been able to work with Direct TV in a sincere attempt to resolve the issues.