4 Problems with Microsoft's Zune

A Look at Some of the Issues with Microsoft's New IPod Kiler

By Phil Dotree, published Nov 26, 2006
Published Content: 405  Total Views: 656,610  Favorited By: 28 CPs
Rating: 2.7 of 5
Microsoft's Zune digital audio player has finally been released, and it's...well, it's a Zune.

If the Zune wants to compete against the iPod in the digital audio player marketplace (and you know that it does), it's going to have to get over a few hurdles. Here are some big problems that Microsoft needs to fix—fast.

It's Imitative, Not Innovative
The first thing you'll notice about the Zune is how much it looks like an iPod, and how much its interface is like an iPod, and how its features are similar; Microsoft clearly designed this in order to compete with Apple, but why not set yourself apart from the competition? Microsoft has basically taken the iPod and added a horde of basic, minor tweaks (most of which are useless—I'll get to that later), and it's not something that's going to grab the attention of the average person. Why get an iPod imitator when you can have an iPod? Playing around with the Zune feels like dating a hot girl's cousin—nice, but not the same.


No Compatibility With Anything but Zune Marketplace

It would be nice if we didn't have another proprietary mp3 player on the market, but Microsoft's Zune disappoints in this department. In order to use your Zune, you'll have to plug into the creatively named Zune marketplace, which gives you the option of a subscription service and offers what is essentially an iTunes-y experience. You can't use Napster or Rhapsody or any other service to interact with the Zune, which is a massive disappointment. It's going to be much harder for Microsoft to convince the public to buy a Zune with proprietary software than if the player interacted with other music services.


A Whole Lot of Nothin' On Extra Features

Okay, Microsoft, there are some big problems here. If you're trying to take on the iPod, you're going to need a whole lot more than a theoretical wireless swap between two Zune users of a song that's only going to last 3 days; we've got to have something innovative.

4 Problems with Microsoft's Zune

The Zune is a functional player, but Microsoft needs more innovation to compete with Apple.

Credit: Microsoft

Copyright: Microsoft

Takeaways
  • The Zune copies too much from the iPod without innovating.
  • New features on the Zune are sketchy or incomplete.
  • The Zune marketplace leaves a lot to be desired.
Did You Know?
The Zune has wireless capabilities, and Microsoft says they'll expand on these capabilities in future software releases.
Comments
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I have the same situation. Have you had any success in fixing the problem? What are your next steps? This sucks.

Posted on 07/23/2008 at 12:07:18 PM

 
Looks like I'm not the only one with a jacked up zune.....mine just one day stopped working, I just have a blank screen and I only had it for about 7 months.......waste of money that could have went towards something decent!!!!!

Posted on 07/14/2008 at 8:07:03 PM

 
mine did the same thing. it froze and now wont do anything?

Posted on 06/21/2008 at 8:06:07 PM

 
I've had my zune since dec. a couple of days ago It froze. At first it would only show the menu and would not go any further. I couldn't even get it to shut off it would only shut off by itself. Now I can't even get it to turn on. Microsoft has you by the balls when they know it won't last for more then 6 months.

Posted on 06/18/2008 at 5:06:40 AM

 
We have a 30gig and 80 gig Zune. The 30 gig worked fine until we bought the 80 gig and updated the software. Now, songs that play in the playlist on the computer will not sync to the device. Half of some cd's will sync, lots of cd's disappear. Every time we sync, we lose more and more content on the Zune devices. We are not computer illiterate. We've tried everything!

Posted on 06/15/2008 at 5:06:32 PM

 
I bought my Zune yesterday and the thing already sucks. I bught this thing to punish the ipod for deleting all of my songs once. I instal the Zune hardware, it was a success. But when I plug it in the hardware dosent recognize it and the Zune screen just says Zune, it loads, then tells me to plug it in to the PC. By this point I'm pissed. Trying to tell it in any way possible that it is already plugged in. Jeez. The iPod sucks and the Zune sucks. I don't know where to go.

Posted on 05/17/2008 at 6:05:37 PM

 
I have my first generation 30GB Zune for a couple of years now and my son has the newer 80GB for a year. I have yet (knock on wood) to a problem with either one. Getting music /videos of the device is pretty straight foward for me. I think that the Zune is more versatile than the IPod (from my understanding) as far as getting file on and off the device, with my experiences with a IPod.

Posted on 05/14/2008 at 1:05:12 PM

 
So, never had any problems with the Zune device itself, but all of a sudden, and for no apparent reason, the software stopped working.... what does that mean? No more updating my zune with new music. I hate the sofware, hard to use, not versatile at all. I initially bought it to punish ipod, but I'm starting to feel like I suffer from the 'grass is greener' syndrome. Don't buy it...

Posted on 05/10/2008 at 6:05:47 PM

 
stupid shit doesnt even work. it would freeze while playing a song, and the battery doesnt last long.

Posted on 04/21/2008 at 10:04:06 AM

 
I got a 1st gen zune about a year ago. I wish i had never bought it. it is worthless, and microsoft made a huge mistake. they should have just stuck to the computers, but because they decided to compete with apple there are way to many problems. - when i got my zune, i had to convert all of my files from media player to the zune program -the zune program appears nice at first, but then as you use it more it begins to delete all of the songs you havent listened to in about a month -the biggest problem with the zune is failure, the most common form of failure is that the zune emblem will show up on a black background, and i will not load, then after about a minute it goes to a screen that says "contact customer support." i got mad and talked to all the zune owners i know, i know 43 people who own them, and 22 of them have had this same problem, and my friend alex bought another zune after he had this problem, and that one failed too. my main point is that zune appears good at fir

Posted on 04/13/2008 at 7:04:06 AM

 
I have one of the first gerneration zunes. I regret ever buying it. It is a peice of junk. You cant put any music on it that you download on to it. It sucks that you have to pay them for the music. I hate it. I wish i never bought it.

Posted on 04/03/2008 at 5:04:56 PM

 
i brought a 80 GBand after 2 days it didnt working i tied charging it a it still didnt work and microsoft didnt want to replace it

Posted on 03/31/2008 at 5:03:15 AM

 
I bought a Zune like a month and some weeks ago. I loved it, until just two or so days ago, it completely shut off, and now it won't turn back on. And the thing that sucks is, mine is an original, and your Zune doesn't get repaired when you send it in for repair under warranty but you either don't get anything back or you get a maybe faulty refurbished one. I think I might get an iPod if I can't get my Zune to work.

Posted on 03/27/2008 at 6:03:29 PM

 
My zune was woking fine since christmas, until it started having problems where it would freeze before it went to the menu screen. Just a few days ago it made some weird noices like it was going to blow up, and then a message came up saying that I might have to erase all my content on the zune. Now a message comes up saying to contact support, but I have no idea how to fix it. The only thing it's I can do is charge it.

Posted on 03/11/2008 at 2:03:19 PM

 
I have a slew of software problems similar to the ones mentioned already. Reinstalling does not work. It's to the point I don't even want to hook the Zune up to the computer but to charge because it no longer syncs. It just gets to a certain percentage freezes and runs up the CPU until I end the process. The album art is all messed up because it will take one album cover and put it on random albums that it doesn't belong on. The software is always popping on top of other windows, so you could be browsing web site and boom half of the software pops up showing through the browser. Not to mention the constant "Device cannot be read. Try reconnecting...blabla" crap. I could go on and on. I'm definitely not impressed and only bought it because of the simi-large screen. BTW I just bought this thing. I think they should add a deletion setting somewhere on the zune so that when you get it and it has all that sample shit on it you can just delete it all instead of having to hook it up to t

Posted on 03/02/2008 at 3:03:52 PM

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