Review: MetroPCS

I am not a member of MetroPCS, however many of my friends and family are. And since I do, and have had a cell phone for many years, I felt I could be of assistance with their phones, technical support and contacting their company. So I became involved, and that is why I am writing this review.

When you are a business or a corporation, people need to be able to reach customer service, whether it is to complain, nag or with uncertain questions. MetroPCS has this feature from their phones it is 611. You can also reach them online at www.metropcs.com But the fact being, is reaching them by phone is an accomplishment in itself. Unfortunately, I told my friends and family members with this service, there was no way a company would just leave you hanging and not care, so I tried from their phones, for many hours, and on several different occasions and days. I even tried different ways, for instance, to compliment them, or to ask questions because I was interested, not just for complaints and concerns.

Every time I reached a representative, they were descent enough to say their name and operator number at a speed so fast, you had no clue what they were saying. Often I found myself asking, "What did you say your name was?" Because when I talk to you, I say your name back to you, and take notes. This way when something is said, and if I quote you later, to another representative, I can say "Oh yeah, well operator Lisa told me differently on such and such a day." I learned that long ago, and the hard way.