Behr Paint Customer Service Review

Let me paint a picture for you: I over-bought paint for my son's room. The Home Depot color label read "Non-returnable." The color could not be returned or modified. But Behr paint customer service saved the day.

Behr Paint: Alluring Blue

Because the walls took so much primer, I over-estimated how much interior Behr paint I needed to paint my son's room. I bought two gallons instead of one gallon. One gallon of Behr interior paint at the local Home Depot costs about $23. The $23 was for Flat Enamel, which is one type recommended for a child's room. It is slightly more expensive than regular flat paint, but cheaper than Eggshell Enamel.

After a painted the room using only three quarters of the can of Behr paint, I realized that I would have an extra can of paint. The color scheme for the rest of the house did not include another room this color. Even if I painted the loft are the same Behr Alluring Blue, I would not need to open the second can.

Behr Paint: No Modifications

I called Behr Process Corporation to find out if I could bring the Behr paint back to Home Depot an have the color modified. I could see that this blue, wtih some additional Thalo green might get me toe Quiet Moment blue I was looking for in another room.

The two Behr paint colors had similar numbers and are next to each other on the color chart. It seemed like a reasonable request.

Behr Paint Customer Service

The Behr Paint Certified Coatings Professional who spoke with me on the phone advised me the paint could be returned. I let him know that the color label Home Depot gave me read, "Non returnable" because the color was already mixed in. I didn't want to bring it back, I love the Behr paint. I just wanted to correct my mistake of overbuying.

He also advised me that the color could not be modified. Before I could shrug my shoulders and get a little disappointed that I had just wasted part of my tight painting budget, the Behr Paint Certified Coatings Professional kindly offered me something I had not expected: a refund on the cost of the paint.